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CYSM headquarters are located in the United States, where our products are sold and shipped cross-country every day, while our direct-distribution centers in Mexico and Colombia play a big part in our global-reach, exporting our products anywhere in the world. Feel free to refer to our Shipping Policy below to find out more!
Shipping costs are determined by the total cost of your order prior to taxes, applicable in the shipping state and/or country where you’ve placed your order..
Orders are shipped within 24 hours on regular business days. Orders made on holidays or non-working days will be processed the next business day.
Orders Outside the U.S
- Wholesale orders within the U.S are shipped only using UPS.
- The cost of shipping is determined by the weight of the package, and by how fast you wish your order to be delivered. (We recommend same-day shipping for CYSM Wholesalers to keep your cash-flow going!) .
- For CYSM Wholesalers, we also offer an in-store “Pick-Up” method. You just place your order online, and then you can pay and/or pick up your order in store.
Shipping orders outside of the U.S. (International Shipping)
- Orders from outside of the U.S. are shipped with USPS or UPS, as selected by the customer.
- The cost of shipping is determined by the weight of the package.
- International orders will be shipped within 24 hours of payment confirmation.
- PayPal may take up to 5 days after the order is placed to confirm the transaction.
- The 24hrs will start after the payment is confirmed.
Tracking your order
All orders shipped with UPS include tracking for both national and international shipments. Orders shipped with USPS may or may not include tracking depending on the service selected at checkout. Tracking information will be sent via email at the end of the shipping date.
When dealing with a lost package, we will help the customer with their claim to UPS or USPS. In the event that we are able to determine that the package was not delivered, or delivered incorrectly, we will immediately process a replacement, and handle the claim on our end!