Loading
Skip to content
  • BEST SELLER
    • SHAPERS
      • Shop by solution
      • Daily wear
      • Post surgical
      • Postpartum and materinty
      • Weight loss
      • Posture corrector
      • Bridal shapewear
      • Shop by control area
      • Tummy and waist
      • Breast
      • Arms
      • Butt
      • Hips
      • Legs
      • Back
      • Shop by compression level
      • Ultra Control
      • High control
      • Medium Control
    • LINES
    • Premium
    • Seamless
    • Ultra sweat
    • Leggings
    • Waist trainer
    • Men's garments
    • ABOUT US
    • Technology CYSM
    • Product lines
      • Resourses
      • Digital catalog
      • Marketing materials
  • CONTACT US
  • Search 🔍
0 items $ 0.00
CYSM PRO - Colombia y su Moda Mayoristas CYSM PRO - Colombia y su Moda Mayoristas
  • BEST SELLER
  • SHAPERS
    • Shop by solution
      • Daily wear
      • Post surgical
      • Postpartum and materinty
      • Weight loss
      • Posture corrector
      • Bridal shapewear
    • Shop by control area
      • Tummy and waist
      • Breast
      • Arms
      • Butt
      • Hips
      • Legs
      • Back
    • Shop by compression level
      • Ultra Control
      • High control
      • Medium Control
  • LINES
    • Premium
    • Seamless
    • Ultra sweat
    • Leggings
    • Waist trainer
    • Men's garments
  • ABOUT US
    • Technology CYSM
    • Product lines
    • Resourses
      • Digital catalog
      • Marketing materials
  • CONTACT US
Log in Search 🔍

F.A.Q.

FREQUENTLY ASKED QUESTIONS:

GENERAL QUESTIONS:

+ How Can I Pay For My Orders

+ How Can I Track The Status Of My Orders?

+ Can I Track The Shipment of my Order?

+ Can I Change Or Cancel My Order?

+ Does CYSM Ships Internationally?

+ How Soon Will My Order Be Shipped?

+ How Do I Know Which Size to Offer?

+ Wich Products Are Available In Plus Sizes?

+ How Can I Easily Share My Products With My Clients?

+ Where Can I Get Digital Catalogs And Magazines?

+ How Do I Know When Something New Will Come Out?


GENERAL QUESTIONS:


+ How Can I Pay For My Orders

+ How Can I Track The Status Of My Orders?

+ Can I Track The Shipment of my Order?

+ Can I Change Or Cancel My Order?

+ Does CYSM Ships Internationally?

+ How Soon Will My Order Be Shipped?

+ How Do I Know Which Size to Offer?

+ Wich Products Are Available In Plus Sizes?

+ How Can I Easily Share My Products With My Clients?

+ Where Can I Get Digital Catalogs And Magazines?

+ How Do I Know When Something New Will Come Out?

Do You Have A Question That Is Not Listed?

Contact Us!

PAYMENT OPTIONS

+ How can I pay for my orders?


We accept payments via Visa, MasterCard, Amex, COD, or you can pay cash in the store.


Back to Top >

+ How can I pay for my orders?


We accept payments via Visa, MasterCard, Amex, COD, or you can pay cash in the store.


Back to Top >

ORDERS

+ How can I track the status of my order?


After check-out,  you will be sent an e-mail. In this e-mail, we will provide you with a link where you can check for updates on your order.


You can also chat with us live online, by e-mail or by phone, and we will be happy to assist you in tracking your order.


Back to Top >

+ How can I track the status of my order?


After check-out,  you will be sent an e-mail. In this e-mail, we will provide you with a link where you can check for updates on your order.


You can also chat with us live online, by e-mail or by phone, and we will be happy to assist you in tracking your order.


Back to Top >

+ Can I track the shipment of my order?


Yes, you can track the shipment of your order.  

Once a shipping label has been created, you will be sent an automatic e-mail containing your order's tracking number. Please allow up to 5 hours for that tracking number to arrive at the post office or UPS facility for its first scan.


Back to Top >

+ Can I track the shipment of my order?


Yes, you can track the shipment of your order.  

Once a shipping label has been created, you will be sent an automatic e-mail containing your order's tracking number. Please allow up to 5 hours for that tracking number to arrive at the post office or UPS facility for its first scan.


Back to Top >

+ Can I change or cancel my order?


Yes, you can change or cancel your order at any time before the order has been shipped. If the order has been shipped, you will no longer be able to cancel/change the order. But we will gladly exchange your order!


If you wish to exchange an item, for any reason, we will assist you, as long as the product meets the conditions of our Return & Exchange Policy.


Back to Top >

+ Can I change or cancel my order?


Yes, you can change or cancel your order at any time before the order has been shipped. If the order has been shipped, you will no longer be able to cancel/change the order. But we will gladly exchange your order!


If you wish to exchange an item, for any reason, we will assist you, as long as the product meets the conditions of our Return & Exchange Policy.


Back to Top >

+ I still have doubts about making an order. What should I do?


You can Visit our Guide to make Orders don't worry, all your questions will be answered there and If you still need personalized assistance, you can Contact Us and we would be glad to Help!


Back to Top >

+ I still have doubts about making an order. What should I do?


You can Visit our Guide to make Orders don't worry, all your questions will be answered there and If you still need personalized assistance, you can Contact Us and we would be glad to Help!


Back to Top >

SHIPPING

+ Does CYSM ships internationally?


Yes, we ship worldwide. Depending on the country, shipping costs and taxes can influence the price of the shipment.


Back to Top >

+ Does CYSM ships internationally?


Yes, we ship worldwide. Depending on the country, shipping costs and taxes can influence the price of the shipment.


Back to Top >

+ How soon will my order be shipped?


Orders are usually shipped within 24 hours on regular business days.


Back to Top >

+ How soon will my order be shipped?


Orders are usually shipped within 24 hours on regular business days.


Back to Top >

+ How soon will my order be delivered?


The delivery time depends on the zip code and state in which you are located. Usually between 1-7 business days.


For international orders, it may take longer depending on the country you are located.


Back to Top >

+ How soon will my order be delivered?


The delivery time depends on the zip code and state in which you are located. Usually between 1-7 business days.


For international orders, it may take longer depending on the country you are located.


Back to Top >

+ I placed an order on a weekend/holiday. When will my order be processed?


Yes, you can track the shipment of your order! Orders are usually shipped within 24 hours (on normal business days). Once a shipping label has been created, you will be sent an automatic email containing your order’s tracking number.


Please allow up to 5 hours for that tracking number to arrive at the post office or UPS facility for its first scan.


Back to Top >

+ I placed an order on a weekend/holiday. When will my order be processed?


Yes, you can track the shipment of your order! Orders are usually shipped within 24 hours (on normal business days). Once a shipping label has been created, you will be sent an automatic email containing your order’s tracking number.


Please allow up to 5 hours for that tracking number to arrive at the post office or UPS facility for its first scan.


Back to Top >

SIZING

+ My client needs more control. Should I go down a size?


We do not recommend going down a size, in this case; as an improperly fitting garment could cause health problem and increased discomfort.


What you can do is select an item with a stronger compression level! Our website includes icons which will help you determine the compression level of each item. These icons will guide you in selecting the level of compression that your clients desire.


Back to Top >

+ My client needs more control. Should I go down a size?


We do not recommend going down a size, in this case; as an improperly fitting garment could cause health problem and increased discomfort.


What you can do is select an item with a stronger compression level! Our website includes icons which will help you determine the compression level of each item. These icons will guide you in selecting the level of compression that your clients desire.


Back to Top >

+ How do I know which size to offer?


You can easily determine your client's garment ideal size using the size chart that our website has displayed for each type of material. The size charts have been tested on over 500 users; giving you the most accurate way of determining the perfect size.


We do advise taking into consideration the garment's level of compression. A high-compression item in a size "Medium" will not feel the same as a low compression of the same size.


Back to Top >

+ How do I know which size to offer?


You can easily determine your client's garment ideal size using the size chart that our website has displayed for each type of material. The size charts have been tested on over 500 users; giving you the most accurate way of determining the perfect size.


We do advise taking into consideration the garment's level of compression. A high-compression item in a size "Medium" will not feel the same as a low compression of the same size.


Back to Top >

+ What size should I select if my client plans on losing weight?


We recommend selecting a smaller size, only if they are on the lower end of the size indicated to you by the size chart.


Back to Top >

+ What size should I select if my client plans on losing weight?


We recommend selecting a smaller size, only if they are on the lower end of the size indicated to you by the size chart.


Back to Top >

+ Where can I search for the size-equivalents of measurements?


To determine the measurement equivalents, please refer to our Sizing Chart Page.


Back to Top >


+ Where can I search for the size-equivalents of measurements?


To determine the measurement equivalents, please refer to our Sizing Chart Page.


Back to Top >

+ My client is between sizes. What should I do?


If your client is between sizes, you should consider their tolerance for compression, their experience using shapewear and the compression level of the Item you are looking at.


Back to Top >

+ My client is between sizes. What should I do?


If your client is between sizes, you should consider their tolerance for compression, their experience using shapewear and the compression level of the Item you are looking at.


Back to Top >

+ Which products are available in plus sizes?


For plus size products, follow this link!


Back to Top >

+ Which products are available in plus sizes?


For plus size products, follow this link!


Back to Top >

+ What If I don't find anything their size?


CYSM Manufactures its own products, so we often have styles that are made for specific wholesale customers, which can be made for larger sizes. Feel free to contact us to follow up on a specific size request.


Back to Top >

+ What If I don't find anything their size?


CYSM Manufactures its own products, so we often have styles that are made for specific wholesale customers, which can be made for larger sizes. Feel free to contact us to follow up on a specific size request.


Back to Top >

+ I'm unsure about sizes / I still have questions about the right fit. What should I do?


Please contact us using the live chat button or using our Contact Info.

We are here to help you find the perfect item for your clients.


Back to Top >

+ I'm unsure about sizes / I still have questions about the right fit. What should I do?


Please contact us using the live chat button or using our Contact Info.

We are here to help you find the perfect item for your clients.


Back to Top >

DIGITAL LIBRARY

+ How can I easily share my products with my clients?


For this, we have designed The CYSM DIgital Library that you can Find here. 

Just download the products you want to recommend or sell to your clients in the collections below and share!. The pictures have all the product information they need and you can even share them in social media or chat!


Back to Top >

+ How can I easily share my products with my clients?


For this, we have designed The CYSM DIgital Library that you can Find here. 

Just download the products you want to recommend or sell to your clients in the collections below and share!. The pictures have all the product information they need and you can even share them in social media or chat!


Back to Top >

+ Where can I get digital versions of the Catalogs and Magazines?


Visit the CYSM Digital Library and you can find there the pdf versions of the Catalogs, Magazines, Price Lists and Size charts. Not only that, but you can find Social Media pictures. All you need and easy to download!


Back to Top >

+ Where can I get digital versions of the Catalogs and Magazines?


Visit the CYSM Digital Library and you can find there the pdf versions of the Catalogs, Magazines, Price Lists and Size charts. Not only that, but you can find Social Media pictures. All you need and easy to download!


Back to Top >

NEWS & UPDATES

+ How do I know when something new will come out?


CYSM does is best to keep you updated in the latest Products or news:

  • Contact us to activate your cysmpro.com Wholesale account.
  • Register here to subscribe to the weekly newsletter!
  • Read the latest news in the CYSM Weekly Advice.


Back to Top >

+ How do I know when something new will come out?


CYSM does is best to keep you updated in the latest Products or news:

· Contact us to activate your cysmpro.com Wholesale account. 

· Register here to subscribe to the weekly newsletter!

· Read the latest news in the CYSM Weekly Advice.


Back to Top >

NEED ANY HELP?

CONTACT US

  • Help Center
  • Wholesale application
  • Terms of Service
  • Privacy Policy
  • Contact Us
© 2023 CYSM PRO - Colombia y su Moda Mayoristas
Loading