+ How can I pay for my orders?

We accept payments via Visa, MasterCard, Amex, COD, or you can pay cash in the store.

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+ How can I track the status of my order?

After check-out,  you will be sent an e-mail. In this e-mail, we will provide you with a link where you can check for updates on your order.

You can also chat with us live online, by e-mail or by phone, and we will be happy to assist you in tracking your order.

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+ Can I track the shipment of my order?

Yes, you can track the shipment of your order.  

Once a shipping label has been created, you will be sent an automatic e-mail containing your order's tracking number. Please allow up to 5 hours for that tracking number to arrive at the post office or UPS facility for its first scan.

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+ Can I change or cancel my order?

Yes, you can change or cancel your order at any time before the order has been shipped. If the order has been shipped, you will no longer be able to cancel/change the order. But we will gladly exchange your order!

If you wish to exchange an item, for any reason, we will assist you, as long as the product meets the conditions of our Return & Exchange Policy.

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+ Does CYSM ships internationally?

Yes, we ship worldwide. Depending on the country, shipping costs and taxes can influence the price of the shipment.

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+ How soon will my order be shipped?

Orders are usually shipped within 24 hours on regular business days.

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+ How soon will my order be delivered?

The delivery time depends on the zip code and state in which you are located. Usually between 1-7 business days.

For international orders, it may take longer depending on the country you are located.

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+ I placed an order on a weekend/holiday. When will my order be processed?

Yes, you can track the shipment of your order! Orders are usually shipped within 24 hours (on normal business days). Once a shipping label has been created, you will be sent an automatic email containing your order’s tracking number.

Please allow up to 5 hours for that tracking number to arrive at the post office or UPS facility for its first scan.

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+ My client needs more control. Should I go down a size?

We do not recommend going down a size, in this case; as an improperly fitting garment could cause health problem and increased discomfort.

What you can do is select an item with a stronger compression level! Our website includes icons which will help you determine the compression level of each item. These icons will guide you in selecting the level of compression that your clients desire.

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+ How do I know which size to offer?

You can easily determine your client's garment ideal size using the size chart that our website has displayed for each type of material. The size charts have been tested on over 500 users; giving you the most accurate way of determining the perfect size.

We do advise taking into consideration the garment's level of compression. A high-compression item in a size "Medium" will not feel the same as a low compression of the same size.

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+ What size should I select if my client plans on losing weight?

We recommend selecting a smaller size, only if they are on the lower end of the size indicated to you by the size chart.

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+ Where can I search for the size-equivalents of measurements?

To determine the measurement equivalents, please refer to our Sizing Chart Page.

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+ My client is between sizes. What should I do?

If your client is between sizes, you should consider their tolerance for compression, their experience using shapewear and the compression level of the Item you are looking at.

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+ Which products are available in plus sizes?

For plus size products, follow this link!

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+ What If I don't find anything their size?

CYSM Manufactures its own products, so we often have styles that are made for specific wholesale customers, which can be made for larger sizes. Feel free to contact us to follow up on a specific size request.

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+ I'm unsure about sizes / I still have questions about the right fit. What should I do?

Please contact us using the live chat button or using our Contact Info.

We are here to help you find the perfect item for your clients.

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